Better Price Promise

In these Terms and Conditions, “we”, “us” and “our”, refer to Trussle Lab Ltd (“Better.co.uk”) and “you”, “your” refers to our partners.

1. What is the Better Price Promise?

1.1 The Better Price promise is Better.co.uk’s chance to try and match a like-for-like mortgage offer from a valid competitor*. If we can match a more competitive offer from a valid competitor, we will reward you with £100 voucher upon mortgage completion as an incentive to choose us. 

You’ll be rewarded with the £100 voucher within 30 days of you confirming you have completed the mortgage process and have provided the appropriate confirmation documents to [email protected]. 

The Better Price Promise is based on a like-for-like mortgage loan comparison. This means that when we compare our mortgage recommendation with one you have received from a valid competitor, there are specific criteria that must be met in order for them to be considered. 

These criteria are:

• Matching lender

• Matching term length

• Matching mortgage type

• Matching loan-to-value ratio

• Matching mortgage value

• Matching property value

• Matching primary applicant

*Valid competitors are:

• London & Country Mortgages

• John Charcol

• Mojo Mortgages 

• Online Mortgage Adviser

• Habito

Competitor recommendations must be given within 24 hours of Better.co.uk's mortgage recommendation being issued in order to be applicable.

1.2 Better.co.uk commits to working with all our customers to get the right mortgage for you. We want to give you the best possible service and are committed to assisting you in finding the right mortgage for you, as we know that getting a mortgage decision can be a long, uncertain journey, thus we would like to reward your trust in Better.co.uk.

1.3 Better.co.uk reserves the right to terminate this promotion at any time. 

2. What is considered a completed mortgage application process?

2.1 A completed mortgage application is defined as the conclusion of the full legal process related to your mortgage transaction that has been submitted through Better.co.uk. The “Completion Date”  is defined as the date monies are paid over to the buyer’s solicitor, the seller vacates the property and hands over the keys to the buyer.

2.2 The Completion Date is to be confirmed to Better.co.uk by you with the appropriate supporting documentation or directly to Better.co.uk by the lender you have taken a mortgage with. 

3. Is the incentive applicable to Mortgages and Remortgages?

3.1 Yes. You are eligible for the incentive if you are purchasing a new mortgage or a remortgage.

4. Who is eligible to receive the £100 voucher?

4.1 To be eligible for the £100 voucher, you must: 

a)Email your mortgage adviser with a more competitive offer from a valid competitor on a like-for-like mortgage recommendation, after you have received your mortgage recommendation from Better.co.uk

b)Follow all the processes as required by Better.co.uk; and

c)Provide all requested documentation necessary for the application; and 

d)Submit a mortgage application through Better.co.uk with one of the Lenders Better.co.uk offers; and

e)Complete the mortgage process with Better.co.uk as your mortgage broker; and

f)We confirm you meet the eligibility requirements; and

g)The terms and conditions of this incentive are met.

5. Restrictions and limitations

5.1 You are ineligible for the £100 voucher if; 

a)You have already made a mortgage application with Better.co.uk and accepted a recommendation, or had a mortgage approved or submitted an application through Better.co.uk prior to 24th February 2023.

b) You have received a like-for-like mortgage recommendation from a valid competitor more than 24 hours after being issued a mortgage recommendation from Better.co.uk.

c)You have received a mortgage recommendation through Better.co.uk that you would like to apply for prior to 24th February, or;

d)You are ineligible for this promotion if you are an agent/Independent financial advisor or acting on behalf of an applicant. This promotion is only available to direct applicants.

e)The competing offer is not an exact like-for-like mortgage offer from a valid Better.co.uk competitor.

f)If the Better Price Promise cannot be met for reasons outside of Better.co.uk’s control, these include, but are not limited to: 

i)If the information you have provided is inaccurate or the supporting documentation is not sufficient to evidence the information you have told us; or

ii) At any stage you ask us to place an application on hold; or

iii) If your application is declined or you withdraw your application and this promotion is then terminated. 

g) You are unable to use any other Better.co.uk promotions in conjunction with this promotion. 

h) You are undertaking a Product Transfer instead of a remortgage

6. Can I receive the £100 voucher more than once?

6.1 The Better Price Promise is only eligible once per application, regardless of the number of applicants under any specific application.

6.2 If your application is a joint application, only one person will be offered the £100 voucher. The person who will receive the amount will be the person who is registered as the primary applicant. 

6.3 Yes. You can receive the £100 voucher more than once, however, it must be on separate transactions, with separate properties.

7. How do I receive the £100 voucher after the completion of the mortgage process?

7.1 A £100 voucher will be sent to you via email using the email address you provided as part of your mortgage application to Better.co.uk. 

7.2 This will be sent when it is confirmed that you are eligible to receive the payment.

7.3 We will do this within 10 working days after you confirm the completion of your mortgage if the Terms and Conditions have been met.

8. Additional Information

8.1 For any decision made on the eligibility of the £100 voucher, our decision is final on; 

1. The completion date of the mortgage or remortgage

2. Whether the Terms and Conditions have been met

8.2 We will not be obliged to honour the Better Price Promise during periods where circumstances have arisen which are outside of our control and which affect our ability to process mortgage applications (for example fire, flood, failure of telecommunication networks or any restrictions relating to the protection of public health and safety).

8.3 We have a right to exclude any applications from the Better Price Promise if we reasonably suspect that it is in breach or abuse of these Terms and Conditions. 

9. Limitation of legal responsibility

9.1 Better.co.uk accepts no legal responsibility for any use of the Better Price Promise which breaches these terms or Better.co.uk’s Terms of Business here.

10. Applicable law

10.1 These terms and any dispute (including any non-contractual dispute) or claim coming out of or in connection with them or their subject matter or formation (including non-contractual disputes or claims) shall be governed by and construed in accordance with the law of England and Wales.

11. Changes to this agreement

11.1 Better.co.uk reserves the right to modify or discontinue promotions and guarantees at any time without notice. Terms are subject to change at any time without notice, continued use of the Better.co.uk website means you accept the agreement in force at that time and are subject to the non-exclusive jurisdiction of the courts of England and Wales.

12.  Contact us

13.1 To contact us with ideas, suggestions, or issues with our Better Price Promise, please email [email protected] or the partnership lead managing your agreement.

13.2 If you’d like to opt out of Better.co.uk marketing services and communications, you can do so by emailing [email protected]

These terms and conditions were last updated in February 2023